Words alone can be very powerful and can definitely create a huge impact on the success or the failure of your business. This goes out to both of your employees and your customers the most. Thus, delivering a good customer service through better communication is very essential. Here are our tips for a better customer service:
1. Customers’ thought
The customer is always right! Such a cliché we are familiar. Thus, customers would always fight for this belief even though it may not be right. But understand that they will not compromise for you so just apologize and then meet halfway by coming up with a satisfying solution.
2. Customers complaints
No matter how good your business is, remember that customers will always have something to complain about so always prepare for this. Always be open for complaints from your customers or employees and make them feel that they are welcome to speak their thoughts. This is to avoid them discussing their complaints towards their family and or friends and further ruin your reputation.
3. Prepare your employees
Most of the time if customers have a complaint they would always seek the presence of the manager or any person in the higher position. But this should be the scenario. Your employees should be trained on how to deal with these situations without having to escalate the issue to the boss. This is also to avoid bigger conflicts or issue.
4. Open your ears!
Today, customers are always given the opportunity to leave reviews on all sites or services and this is very essential. This will give your customers the opportunity to tell what they think about your business and will also help you to keep track of your customer service.
5. Employees to the customers
It is always critical for you to keep track of your employee’s performance and or attitude towards the customers. Most of the time, if the employees are not in good mood, they tend to vent it out to the customers. Make it a priority to always check on your employees on this by giving them orientations or training.
6. Learn to accept
When you commit a mistake, take the full responsibility and just apologize. This way the customer will be easily pacified and take the advantage to make up for your customers.
7. Keep your word!
When you try to talk to your customers while making up for their complaints, keep in mind to always be honest. Never give a promise when you cannot keep it. This will not be of any help and will just make things worse.
Good service should be all year round! It should not be just a seasonal commitment. If your customers will get to track that you are giving consistent service, they are more likely to trust you and your business and should there be any complaint, it will be easier to solve.