Having a virtual assistant business needs a lot of loyalty, and that means you are required to show other skills aside from expertise and know-how. With this, your clients will keep on coming back again and again. Here are the important qualities a virtual assistant must have:
RELIABILITY – This is a must in a virtual assistant. Reliability plays a big thing in the work. No matter how affordable your services are or how qualified you are to be a virtual assistant, you will eventually lose clients if you are not reliable. When you are given a task, you have to work on your own to have it done.
INTEGRITY – When talking about intellectual properties, integrity is everything. Plagiarizing is a big no because it will destroy your reputation and cost you, clients. Also, you should be true to your time frame. Follow schedule, but communicate whenever a delay is unavoidable.
ACCURACY – Mistakes are inevitable. But as much as you can, avoid unnecessary mistakes such as subpar work and typographical errors. You are supposed to make life easy and save the client’s time, thus, they should not be going back and rechecking your work.
PLEASING PERSONALITY – Rapport with clients is very important. This would take you further than you would think. Kind and friendly virtual assistants are easily remembered, so stay positive no matter how your clients treat you.
RESOURCEFULNESS – A go-to person is the most valuable virtual assistant any client can have. It is not necessarily important that you need to know everything about the business, for as long as you have a system in place that would help you find out, that would be a big help.
FOLLOW THROUGH AND FOLLOW UP – Be on top of every task, even when the clients don’t. Never forget most especially the small tasks that could possibly be forgotten. Follow the instructions, being careful not to miss a thing and follow up important responses and results.
GRACE UNDER PRESSURE – The goal here is to never let the client see you sweat. This statement may never be treated in a serious manner, but it is more than what you think. Make each client think that they are your only client by working well even under tons of workloads.